Banwood Bike Classic Helmet | Matte Cream | S
Why not match your Banwood bike back with a Banwood classic helmet? These helmets provide your children with the maximum protection and safety needed when joining you on the ride, in a cool, classic design.
Please note: Banwood items are not eligible for same day processing. Orders will be processed and shipped within 4 business days.
Product Features
Colour: Cream
Size:
-
Head circumferences between 52-54cm
-
Kids aged between approximately 4-8Y
We recommend measuring your child's head to ensure a good fit).
The Banwood classic helmet features include:
- Durable ABS shell
- Inside material: Velvet and sponge
- Protective inner foam lining
- Adjustable chin strap
- Front, top and back ventilation
- Banwood logo print on front
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Alimrose | Bunny Rattle & Squeaker Linen | Blue
Alimrose | Bunny Rattle & Squeaker Linen | Blue
Delight your little one with the Alimrose Bunny Rattle & Squeaker Linen in blue. This charming toy offers both a gentle squeak and soothing rattle, making it a perfect companion for playtime.
Product Features
- Linen and cotton outer construction for a soft touch
- Adorable embroidered face adds character
- Sweet linen handle for easy gripping
- Produces a gentle squeaking noise when shaken or squeezed
- Suitable for babies from 3 months onward
- Crafted with a combination of linen and cotton materials
- Features a charming stripe fabric for the inner ear
- Designed to engage babies' senses and encourage play
- Available in a delightful pink color
Care Instructions
- Spot clean with a damp cloth as needed
- Avoid submerging in water to preserve the toy's quality
- Suitable for gentle play under adult supervision
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Milky Designs | Muslin Wrap | Bumble Bee
Milky Designs | Muslin Wrap | Bumble Bee
Handprinted and crafted by an Australian artist these gorgeous lightweight and breathable muslin wraps are made from 70% bamboo and 30% cotton.
Extremely soft of the skin these beauties can be used for swaddling, as a lightweight blanket, pram cover or a bassinet sheet.
For our Mamma’s they’re used as throws, outdoor towels and our favourite way, a sarong for the warm summer months.
Product Features
- 120x120cm
- 70% bamboo & 30% cotton
- Unique artwork to Milky Design
Colour: Bumble Bee
Care Instructions
Care: Gentle cold machine wash or hand wash
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Milky Designs | Muslin Wrap | Rainbow Gingham
Milky Designs | Muslin Wrap | Rainbow Gingham
Handprinted and crafted by an Australian artist these gorgeous lightweight and breathable muslin wraps are made from 70% bamboo and 30% cotton.
Extremely soft of the skin these beauties can be used for swaddling, as a lightweight blanket, pram cover or a bassinet sheet.
For our Mamma’s they’re used as throws, outdoor towels and our favourite way, a sarong for the warm summer months.
Product Features
- 120x120cm
- 70% bamboo & 30% cotton
- Unique artwork to Milky Design
Colour: Rainbow gingham
Care Instructions
Care: Gentle cold machine wash or hand wash
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Milky Designs | Linen Wrap | Coco Gingham
Milky Designs | Linen Wrap | Coco Gingham
Our beautiful wraps are 120x120cm, crafted from 100% French linen with non-toxic dye. Versatile for both babies and adults, they serve various purposes from swaddling to outdoor towels.
Product Features
- Size: Generously sized at 120x120cm.
- Material: Made from 100% French linen with non-toxic dye.
- Versatile: Can be used for swaddling, nursing, lightweight blankets, pram covers, bassinet sheets, throws, outdoor towels, and sarongs.
- Lightweight and Gender Neutral: Suitable for all occasions and genders.
Care Instructions
For optimal maintenance of your wrap:
- Gentle Cold Machine or Hand Wash: Recommended before use.
- Avoid Soaking, Bleaching, or Tumble Drying: Preserve fabric quality.
- Air Drying: Recommended in a shaded area.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Snuggle Hunny Kids | Airzona Bodysuit Short Sleeve | NB
Arizona Bodysuit Short Sleeve
Our exquisite organic bodysuits, specially crafted for babies and toddlers. Embrace the beauty of our exclusive Australiana print, a perfect choice for baby girls. This short-sleeved bodysuit is ideal for warmer weather or layering, providing both style and comfort. Made from soft and stretchy materials, our bodysuits are easy to care for and coordinate seamlessly with our charming bloomers, pants, and shorts.
Product Features
Bodysuit includes:
- Foldable hand mittens (Newborn to 6 months)
- Frill detail on sleeves
- Fitted style
- Lightweight and breathable
- All-season
- Easy to use
Organic Features:
- GOTS certified organic jersey
- Manufactured sustainably using GOTS approved organic processes
- Packaging is reusable and recyclable
Colour: Arizona
Care Instructions
Cold gentle machine wash. Do not tumble dry
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Snuggle Hunny Kids | Long Sleeve Bodysuit | Dewkist | 1 yr
Introducing Snuggle Hunny's Dewkist ribbed organic cotton bodysuit.
offering snug comfort for babies and toddlers up to 2 years. Suitable for both girls and boys, perfect for all seasons.
Product Features
- Exclusive Design: Unique Dewkist color.
- Sizing: Available from Newborn to Size 1.
- Soft and Stretchy: Ensures comfort for baby.
- Long Sleeve: Ideal for cooler summer days and winter layering.
- Cuff (6 months+): Adds style and versatility.
- Fitted Style: Provides a snug fit for baby.
- Easy to Wear: Convenient for everyday use.
- Lightweight and Breathable: Perfect for all-day wear.
- Certified Organic Cotton: Sustainable and eco-friendly.
- Material: 97% Organic Cotton / 3% Elastane.
Note:
Headwear and accessories not included but available separately. Always remove headwear when putting baby to sleep. Shop all shorts and pants, organic bodysuits, and all organic clothing.
Care Instructions
To maintain the quality of your Snuggle Hunny bodysuit:
- Cold Gentle Machine Wash: Preserves fabric integrity.
- Avoid Tumble Drying: Air dry to maintain quality.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Snuggle Hunny Kids | Long Sleeve Bodysuit | Dewkist | 0-3m
Designed for newborns and little adventurers, the Snuggle Hunny Kids Organic Long Sleeve Bodysuits are functional and beautiful. Soft and stretchy, they are an easy-care, fuss-free option that is easy to wear thanks to their modern, fitted style. Wear them on their own for a relaxed outfit or coordinate with our organic pants for a complete look.
For newborn to 6 months, these baby bodysuits include foldable hand mittens. Hand mittens help stop little nails from scratching as well as keeping hands warm in cool weather. Bub can wear the mittens open or closed. For sizes from 6 months upwards, the mittens are replaced with a stylish cuff.
Comfortable enough for sleep, you can transition to socialite in an instant. Add a piece of coordinating headwear and you are ready to go! Used for the most stylish babes, our baby bodysuits are suitable for loungewear, daywear, birth announcement photos and even baby gifts. Our bodysuits make your bub’s wardrobe beautiful.
Product Features
- Foldable hand mittens (Newborn to 6 months)
- Fitted style
- Lightweight and breathable
- All-season
- Easy to use
Organic Features:
- GOTS certified organic rib
- Manufactured sustainably using GOTS approved organic processes
- Packaging is reusable and recyclable
Made from high-quality GOTS certified organic stretch rib, our bodysuits are designed to withstand the tough life of play. You will fall in love with their fit, softness and versatility. We are certain they will become your favourite go-to!
Materials: Organic Cotton / Spandex Rib
Care Instructions
Cold gentle machine wash. Do not tumble dry
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Snuggle Hunny Kids | Sage Dress | 0-3m
Introducing Snuggle Hunny's organic dresses, available up to size 2.
Made with ribbed organic cotton, perfect for summer days or special occasions.
Shop All
Explore our range of dresses, organic bodysuits, and all organic clothing. Discover the perfect design for you and your little one.
Product Features
- Exclusive Design: Unique ribbed pattern.
- Frill Detail on Sleeves: Adds charm and elegance.
- Sizing: Available from 0-3 months to Size 2.
- Soft and Stretchy: Ensures comfort for baby.
- Fitted Bodice and Flare Skirt: Stylish and practical.
- Easy to Wear: Convenient for everyday use.
- Lightweight and Breathable: Ideal for all-day wear.
- Certified Organic Cotton: Sustainable and gentle on baby's skin.
- Material: 97% Organic Cotton / 3% Elastane.
Care Instructions
To maintain the quality of your Snuggle Hunny dress:
- Cold Gentle Machine Wash: Preserves fabric integrity.
- Avoid Tumble Drying: Air dry to maintain quality.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Snuggle Hunny Kids | Hibiscus Pants | 1yr
Snuggle Hunny Kids Organic Baby Pants
Made for newborns and little adventurers.
Functional and beautiful. Soft and stretchy, they are an easy care, fuss-free option that’s super simple to coordinate thanks to their modern, fitted style. They are a perfect match with our organic baby bodysuits!
Used for the most stylish babes, these baby pants are suitable for loungewear, daywear, birth announcement photos and even baby gifts. These organic baby pants make your bub’s wardrobe beautiful.
Product Features
- Elastic waist
- Full length (Waist to ankle)
- Fitted style
- Easy to use
- Lightweight and breathable
- All season
Organic Features Include:
- GOTS certified organic rib
- Manufactured sustainably using GOTS approved organic processes
- Packaging is reusable and recyclable
Our baby pants have a gentle elasticised waistband and mock drawstring - for a touch of detail. Made from high-quality GOTS certified organic stretch rib, our organic baby pants are designed to withstand the tough life of play. You will fall in love with their fit, softness and versatility. We are certain they will become your favourite go-to!
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Snuggle Hunny Kids | Jacaranda Dress | 1yr
Introducing Snuggle Hunny's organic dresses.
Made with ribbed organic cotton, perfect for summer days or special occasions.
Shop All
Explore our range of dresses, organic bodysuits, and all organic clothing. Discover the perfect design for you and your little one.
Product Features
- Exclusive Design: Unique jacaranda ribbed pattern.
- Frill Detail on Sleeves: Adds charm and elegance.
- Sizing: Available from 0-3 months to Size 2.
- Soft and Stretchy: Ensures comfort for baby.
- Fitted Bodice and Flare Skirt: Stylish and practical.
- Easy to Wear: Convenient for everyday use.
- Lightweight and Breathable: Ideal for all-day wear.
- Certified Organic Cotton: Sustainable and gentle on baby's skin.
- Material: 97% Organic Cotton / 3% Elastane.
Care Instructions
To maintain the quality of your Snuggle Hunny dress:
- Cold Gentle Machine Wash: Preserves fabric integrity.
- Avoid Tumble Drying: Air dry to maintain quality.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Snuggle Hunny Kids | Long Sleeve Dress | Banksia | 2yr
Introducing Snuggle Hunny's organic dresses
available up to size 4. Made with organic cotton, featuring a beautiful Banksia print. Sizes up to 1 include a snap underbody for easy diaper changes.
Product Features
- Exclusive Design: Unique Banksia print.
- Frill Detail: Adds charm to sleeves.
- Sizing: Available from 0-3 months to Size 4.
- Soft and Stretchy: Ensures comfort for baby.
- Fitted Bodice and Flare Skirt: Stylish and practical.
- Easy to Wear: Convenient for everyday use.
- Lightweight and Breathable: Perfect for all-day wear.
- Certified Organic Cotton: Sustainable and gentle on baby's skin.
- Material: 95% Organic Cotton / 5% Elastane.
Care Instructions
To maintain the quality of your Snuggle Hunny dress please:
- Cold Gentle Machine Wash: Preserves fabric integrity.
- Avoid Tumble Drying: Air dry to maintain quality.
Note:
Explore our range of dresses, organic bodysuits, and all organic clothing. Snuggle Hunny: where love, art, and sustainability meet in baby essentials.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Snuggle Hunny Kids | Short Sleeve Bodysuit | Banksia | 2yr
Banksia Organic Bodysuit
Soft and stretchy, The Snuggle Hunny bodysuits are easy-care and coordinate well with our bloomers, pants and shorts. This long-sleeve Banksia bodysuit works well with our pebble and sage pants and shorts.
Our bodysuits are also really comfortable to sleep in. All Snuggle Hunny clothing is made with GOTS Certified Organic Cotton CU 1182228.
Features Include:
- Exclusive Banksia print
- Frill detail on shoulders
- Sizing: Newborn to Size 2
- Long Sleeve
- Soft and stretchy
- Fitted style
- Easy to wear
- Lightweight and breathable
- GOTS Certified Organic CU 1182228
- 95% Organic Cotton / 5% Elastane
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Snuggle Hunny Kids | Short Sleeve Bodysuit | Banksia | 0-3m
Banksia Organic Bodysuit
Soft and stretchy, The Snuggle Hunny bodysuits are easy-care and coordinate well with our bloomers, pants and shorts. This long-sleeve Banksia bodysuit works well with our pebble and sage pants and shorts.
Our bodysuits are also really comfortable to sleep in. All Snuggle Hunny clothing is made with GOTS Certified Organic Cotton CU 1182228.
Product Features
- Exclusive Banksia print
- Frill detail on shoulders
- Sizing: Newborn to Size 2
- Long Sleeve
- Soft and stretchy
- Fitted style
- Easy to wear
- Lightweight and breathable
- GOTS Certified Organic CU 1182228
- 95% Organic Cotton / 5% Elastane
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Snuggle Hunny Kids | Long Sleeve Dress | Banksia | 0-3m
Introducing Snuggle Hunny's organic dresses
Available up to size 4. Made with organic cotton, featuring a beautiful Banksia print. Sizes up to 1 include a snap underbody for easy diaper changes.
Product Features
- Exclusive Design: Unique Banksia print.
- Frill Detail: Adds charm to sleeves.
- Sizing: Available from 0-3 months to Size 4.
- Soft and Stretchy: Ensures comfort for baby.
- Fitted Bodice and Flare Skirt: Stylish and practical.
- Easy to Wear: Convenient for everyday use.
- Lightweight and Breathable: Perfect for all-day wear.
- Certified Organic Cotton: Sustainable and gentle on baby's skin.
- Material: 95% Organic Cotton / 5% Elastane.
Care Instructions
To maintain the quality of your Snuggle Hunny dress please:
- Cold Gentle Machine Wash: Preserves fabric integrity.
- Avoid Tumble Drying: Air dry to maintain quality.
Note:
Explore our range of dresses, organic bodysuits, and all organic clothing. Snuggle Hunny: where love, art, and sustainability meet in baby essentials.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Snuggle Hunny Kids | Hibiscus Pants | 0-3m
Snuggle Hunny Kids Organic Baby Pants
Made for newborns and little adventurers.
Functional and beautiful. Soft and stretchy, they are an easy care, fuss-free option that’s super simple to coordinate thanks to their modern, fitted style. They are a perfect match with our organic baby bodysuits!
Used for the most stylish babes, these baby pants are suitable for loungewear, daywear, birth announcement photos and even baby gifts. These organic baby pants make your bub’s wardrobe beautiful.
Product Features
- Elastic waist
- Full length (Waist to ankle)
- Fitted style
- Easy to use
- Lightweight and breathable
- All season
Organic Features Include:
- GOTS certified organic rib
- Manufactured sustainably using GOTS approved organic processes
- Packaging is reusable and recyclable
Our baby pants have a gentle elasticised waistband and mock drawstring - for a touch of detail. Made from high-quality GOTS certified organic stretch rib, our organic baby pants are designed to withstand the tough life of play. You will fall in love with their fit, softness and versatility. We are certain they will become your favourite go-to!
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Snuggle Hunny Kids | Organic Muslin Wrap | Paradise
A beautiful muslin swaddles from Snuggle Hunny Kids. Light weight, breathable and easy to use, this gorgeous swaddle is super soft and gentle on baby’s skin.
A simple and beautiful way to swaddle your baby. This would make the perfect gift for a new baby or the expecting mum.
Product Features
Colour: Paradise
Materials: Organic cotton
Size: 120 x 120cm
Care Instructions
Machine washable
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Snuggle Hunny Kids | Organic Muslin Wrap | Rosette
A beautiful muslin swaddles from Snuggle Hunny Kids. Light weight, breathable and easy to use, this gorgeous swaddle is super soft and gentle on baby’s skin.
A simple and beautiful way to swaddle your baby. This would make the perfect gift for a new baby or the expecting mum.
Product Features
Colour: Rosette
Materials: Organic cotton
Size: 120 x 120cm
Care Instructions
Machine washable
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Snuggle Hunny Kids | Dribble Bib | Blossom
Discover Snuggle Hunny's bandana dribble bibs
Perfect for mealtimes and seamlessly blending with your baby's outfit.
Featuring exclusive prints on one side and soft terry cotton on the back for absorbency. Crafted with care for style and functionality.
Product Features
- Exclusive Print: Unique designs for added charm.
- Adjustable Snap Buttons: Customizable fit for comfort.
- Absorbent Cotton: Front effectively absorbs drool.
- Terry Cotton Backing: Provides extra absorbency.
- Machine Washable: Easy to clean for convenience.
Care Instructions
To maintain the quality of your Snuggle Hunny dribble bib:
- Cold Gentle Machine Wash: Preserves fabric integrity.
- Avoid Tumble Drying: Air dry to maintain quality.
Note:
Explore our range of dribble bibs for stylish and functional options. Snuggle Hunny: where comfort, style, and sustainability meet in baby essentials.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Snuggle Hunny Bib | Rocket
Introducing our Snuggle Hunny bibs
Product Features
- Exclusive Design: Unique Snuggle Hunny Rocket design.
- Waterproof: Keeps clothes clean and dry.
- Easy Wipe: Convenient for quick cleaning.
- In-built Pocket: Catches food and spills.
- Soft & Lightweight: Ensures comfort for baby.
- Adjustable Neck Strap: Features velcro for a customizable fit.
- Travel-Friendly: Easy to roll up and take on the go.
- Material: Made from PU and cotton, BPA & Phthalate Free
Care Instructions
- Handwash: Recommended method for cleaning.
- Do Not Bleach: Preserve the integrity of the material.
- Do Not Tumble Dry: Hang to dry in the shade.
- Do Not Iron: Avoid heat damage.
- Do Not Dry Clean: Maintain fabric properties.
This product is not a toy and should only be used under adult supervision.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Jellycat Lion Small (18cm)
Jellycat Lion Small (18cm)
Meet Bashful Lion, the King of the Beasts, exuding bashful charm in every cuddle-worthy inch.
Bashful Lion :
boasts a sweetly bashful expression, making him irresistible for cuddles. Crafted with scrummy-soft fur and adorned with lovely long flopsy ears, this plush toy is a perfect gift for boys and girls alike.
Product Features
Size: 8 x 9 x 18 cm
Colour: Yellow
Suitable for ages 1+
Care Instructions
Hand wash only. Do not bleach, tumble dry, or dry clean.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Mushie | Burp Cloth | Yellow / Fog
Mushie Burp Cloth - Blush / Cloth
Welcome to our organic cotton burp cloth set, designed with your baby's comfort in mind. Made from 100% organic cotton, these burp cloths offer softness and absorbency for your little one's delicate skin.
Product Features
- Made from 100% Organic Cotton
- Pre-washed for softness
- Each burp cloth measures 11.25 x 22.25" (28.75 x 56.51 cm)
Care Instructions
To maintain the softness and integrity of the organic cotton burp cloths, we recommend washing them at a maximum temperature of 30ºC (80ºF). Please lay them flat to dry. Avoid tumble drying, bleaching, ironing, or dry cleaning, as these may affect the fabric's quality and organic properties.
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Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Toshi - Sun Hats - Peanut
Toshi - Sun Hats
Introducing a delightful addition to your little one's wardrobe - the Toshi Kids flap cap, designed to charm with its adorable style while offering extra sun protection for your child's delicate neck.
This lovely cap features a convenient head tie for easy size adjustment, ensuring a snug and comfortable fit for your littlest loves. Additionally, a chin tie is included to securely fasten the cap on your baby's head, providing peace of mind while they play.
Product Features
Size Guide:
XS - up to 8 months
S - 8 months - 2 years
Crafted from the softest cotton. This flap cap is not only gentle on your baby's skin but also ensures breathability and comfort throughout the day. Its quality construction reflects Toshi Kids' commitment to providing both style and functionality in children's accessories.
Care Instructions
To keep this adorable flap cap looking and feeling its best, we recommend gentle hand washing with mild detergent. Lay flat to dry in the shade to preserve the integrity of the fabric and colors.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Toshi - Sun Hats - Dove
Toshi - Sun Hats
Introducing a delightful addition to your little one's wardrobe - the Toshi Kids flap cap, designed to charm with its adorable style while offering extra sun protection for your child's delicate neck.
This lovely cap features a convenient head tie for easy size adjustment, ensuring a snug and comfortable fit for your littlest loves. Additionally, a chin tie is included to securely fasten the cap on your baby's head, providing peace of mind while they play.
Product Features
Crafted from the softest cotton. This flap cap is not only gentle on your baby's skin but also ensures breathability and comfort throughout the day. Its quality construction reflects Toshi Kids' commitment to providing both style and functionality in children's accessories.
Size Guide:
XS - up to 8 months
S - 8 months - 2 years
Care Instructions
To keep this adorable flap cap looking and feeling its best, we recommend gentle hand washing with mild detergent. Lay flat to dry in the shade to preserve the integrity of the fabric and colors.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.
Toshi - Sun Hats - Sage
Toshi - Sun Hats
Introducing a delightful addition to your little one's wardrobe - the Toshi Kids flap cap, designed to charm with its adorable style while offering extra sun protection for your child's delicate neck.
This lovely cap features a convenient head tie for easy size adjustment, ensuring a snug and comfortable fit for your littlest loves. Additionally, a chin tie is included to securely fasten the cap on your baby's head, providing peace of mind while they play.
Product Features
Size Guide:
XS - up to 8 months
S - 8 months - 2 years
Crafted from the softest cotton. This flap cap is not only gentle on your baby's skin but also ensures breathability and comfort throughout the day. Its quality construction reflects Toshi Kids' commitment to providing both style and functionality in children's accessories.
Care Instructions
To keep this adorable flap cap looking and feeling its best, we recommend gentle hand washing with mild detergent. Lay flat to dry in the shade to preserve the integrity of the fabric and colors.
.
Where do you ship?
We ship within Australia, New Zealand, UK, Ireland, USA, Canada and China.
How much is shipping?
Within Australia you have three shipping options:
- Standard Post - Australia My Post Business Rates
- Free standard shipping for Australian orders $200 and over
- Express post shipping - Australia My Post Business Rates.
Shipping Internationally is charged at standard or express My Post Business shipping rates.
When will you ship my order?
We ship every weekday. If you order before 12pm we will ship your order the same day. If your order contains a pre-order item, please see below pre-order shipping details.
What if I ordered something on pre-order?
If you ordered an item on pre-order we will ship it as soon as possible after we receive it into stock. We will note in the product description when we expect that to be. If you order items that are in stock at the same time, we will hold those items and ship your entire order once your pre-order item(s) come into stock. If you would like in stock items shipped separately, please order pre-order items in a separate transaction.
How do you ship items?
We ship via Australia Post with tracking.
Return, Refund, and Gift Card Policy
Latest update 01-01-2024
Returns for Exchange or Store Credit:
With the exception of dummies, nappies, and wipes (for health and safety considerations), Jack and Willow offers a streamlined process for item exchanges or store credit. To ensure a seamless transaction, kindly adhere to the following conditions:
- Ensure your item(s) remain unused, unworn (if applicable), with all tags and original packaging intact, maintaining a saleable condition.
- Sale items are not eligible for exchange or credit.
- Submit your return request via email within 7 days of receiving your order.
Upon approval, please follow these steps:
a. Package your item(s) securely for transit.
b. Utilize a tracked service with insurance; please note that Jack and Willow cannot assume liability for return parcels not received.
Our return processing timeline is within 5 business days. While you are responsible for covering the shipping costs, customers using PayPal may be eligible for a refunded shipping option. However, it's essential to note:
- Availability of exchange items is not guaranteed; we will promptly contact you for further guidance if necessary.
- Our policy strictly adheres to the Australian Consumer Law, offering exchanges or store credit exclusively in lieu of refunds for change of mind scenarios.
Order Cancellation:
Regrettably, due to the volume of orders, Jack and Willow is unable to cancel an order once placed. However, you may return the order following the outlined process for an exchange or credit.
Refund Policy:
In adherence to the Australian Consumer Law, Jack and Willow is committed to providing refunds as necessitated by statutory obligations. Return shipping costs in these instances will be borne by Jack and Willow. However, refunds generally do not apply to:
- Parcel delivery delays by our shipping provider.
- Perceived color variations between the item received and its digital representation.
- Instances of change of mind, fit, or appearance unless the item is determined to be faulty.
Please note that customers are responsible for the return shipping costs, and Jack and Willow will only refund them in cases of valid reasons.
Gift Card Non-Refund Policy:
Gift cards issued by Jack and Willow are non-refundable and do not hold cash value. They are expressly non-exchangeable for cash or alternative items.
Non-Approved Returns:
Returns initiated without prior approval will prompt communication with you to determine the preferred course of action (return at your cost or destruction). Items returned without original packaging, tags, or due to an incorrect address incur a $14.95 restocking fee, along with re-delivery costs.
For any concerns pertaining to refunds under Australian Consumer Law, please contact us at hello@jackandwillow.com.au for expeditious resolution.